There is no manual for working at GLOBE SPECS, and all staff members serve customers in their own style. If you raise your hand and say, “I want to do this,” you can be involved in tasks other than customer service, and I think there is a wide range of work that can be left to the individual staff’s discretion. Perhaps because the company culture is to give young people a good experience, during my second year at the company, I decided to accompany CEO Okada on a business trip to New York. I was able to gain valuable experience not only in purchasing eyewear, but also purchasing fixtures at an antique market and visiting cultural spots in N.Y. In addition to these overseas business trips, GLOBE SPECS also has many opportunities to meet face-to-face with domestic and international eyewear designers, such as holding trunk shows where designers are invited when new products are released. The most attractive feature is that you can experience the ‘atmosphere’ created by the brand first-hand by feeling the personality and passion of the designers from a close distance. I feel that the best part of working at GLOBE SPECS is being able to convey that passion and the appeal of the items to customers in my own words.

When I was a university student, I believed that “working for a well-known, reliable company is the theory,” and upon graduation, I got a job at a major precision equipment manufacturer. I was assigned to Osaka, and although I was stimulated by the city and my new job, I always felt that something was missing. The turning point came in 2020 when I visited the GLOBE SPECS Kyoto store, which had just opened at the time. I had been looking for the ideal pair of sunglasses for many years, so I visited GLOBE SPECS with the hope that I might be able to find them. The staff who served me gave me various suggestions, but I was not satisfied with them, so they kindly helped me out and brought me a frame and saying, ‘I think this one will suit you too, so please try it on’, which turned out to be a fateful encounter. I experienced the great customer service and deep knowledge about eyewear. From there, as I read CEO Okada’s blog, I began to feel that I wanted to work for this company and decided to change jobs in 2022.

People who visit GLOBE SPECS stores has 100% expectations. As like me on that day, thinking, “I’m sure I’ll be able to find the best pair of eyeglasses here.” However, I believe that 100% customer service is not enough to meet 100% expectations. Only by exceeding their expectations and forecasts by even 1%, we will be able to deliver the excitement that our customers seek from GLOBE SPECS. That’s how I see it. In that sense, GLOBE SPECS may not be suitable for those who like to do a set job or routine in an indifferent manner. I’m attracted to “chaotic things” such as genre-less music, reading materials and movies that leave the conclusion up to the reader, vintage shops, etc., and I like to search for my own answers within them. When it comes to eyewear selection, there is a certain logic and theory which derives items that suit the face according to the facial structure, eye size, width between the eyebrows, etc. However, humans are inherently chaotic, full of ambiguities and contradictions. We believe that it is not possible to achieve 100% performance just by following theories and manuals, so we sometimes make proposals that go beyond those theories. The interesting thing about eyewear is that for some reason it fits perfectly with the customer’s character, and they end up liking it.